Official channel
Facing an issue that has not found a way forward? Share your aspiration.
Every aspiration receives a reference number so its progress can be followed. Personal data is safeguarded and used only as handling requires.
- Reference number
- Every verified aspiration has a reference number for checking its status.
- Personal data protected
- Data is processed under the privacy policy and Indonesia's personal data protection rules.
- Status you can follow
- Progress can be checked with the reference number.
- Estimated response
- First response targeted within 14 working days
How It Works
- 01
Describe the issue
Choose a category and describe the issue clearly: what, since when, and where.
- 02
Get a reference number
Every submission receives a unique reference number as proof of sending.
- 03
Review
Our team reviews every submission and may contact you for clarification.
- 04
Follow-up and status
Submissions are referred to the competent authorities; follow progress through the status check.
Check Your Status
Enter the reference number from your receipt. Only the status and the team's note are shown, never personal data.
Frequently Asked Questions
Will my identity be kept confidential?
Yes. Your identity and contact details are used only by the handling team and are never published. The status check shows only the status and the team's note, never personal data. You can also submit anonymously.
How long until I get a response?
A first response is targeted within 14 working days. Follow progress at any time through the status check with your reference number.
Can I attach documents or photos?
The form currently accepts text only. If needed, our team will contact you to request supporting documents.
What cannot be handled through the aspiration channel?
Emergencies, cases currently before the courts, and submissions containing hate speech, defamation, or false information.